Fire Stick Home Screen Not Loading – You Should Try These 11 Fixes

Is your Amazon Fire Stick home screen not loading? If so, you are not alone, as this could happen due to multiple reasons. I encountered this issues a couple of times myself, but luckily I was able to fix it. No matter what the reason for the issue in your case, here you will learn the ways to resolve the firestick won’t load home screen.

Amazon Firestick is a great plug-in device that turns any TV into an smarter TV. This not only makes the TV smarter, but also makes the TV faster. Firestick lets you install and stream various streaming services right away. The firestick store is loaded with apps and games almost equal to Android TVs. However like any other tech device, there could be some sort of issue. One common issue a lot of people seem to be facing with their Amazon Firestick is that the home screen fails to load. This can be a problem since the home screen is how you would interact with the Firestick.


To quickly Fix the home screen not loading on Firestick, first check if the Internet is working properly. The next thing you can try is Restarting your Firestick by pressing and holding the Select and Play buttons together for 10 seconds.

Understanding the Issue

Amazon Firestick home screen may refuse to load due to several reasons. It can be because of outdated software, connectivity issues, insufficient power supply, weak remote batteries, cache data, or others.

It can also be caused due to incorrect HDMI input being selected or the TV not being turned on correctly.

How to Fix Firestick Won’t Load Home Screen

Now that you know the reasons behind the issue, let’s take a look at the various ways you can follow to fix this issue. I have listed fixes in such a order that will help you to fix the issue quickly.

1. Fix Internet Connection

The main reason for firestick home screen to not load is either due to no Internet connection or slow Internet speed. The Amazon Firestick is nothing if it doesn’t have an active connection to the internet.

So, if you seem to be having internet issues, you can check by connecting your Amazon Firestick to your mobile device’s WiFi hotspot or alternative WiFi network with Internet access. If the home screen loads correctly after connecting to another WiFi network, your main internet connection might be the culprit here. You can ask your ISP to fix the connection and use another WiFi connection until the fix.

2. Restart Your Amazon Firestick

Restarting your Firestick can fix the home screen not loading issue. To Restart your Firestick, go to Settings > My Fire TV > Restart. Or you can also remove the plug and reconnect it to power source after 10 seconds.

Restart for home screen not loading

It is one of the oldest tricks in the book to fix any issue related to an electronic device. There are different ways through which you can restart your Amazon Firestick. We have prepared a guide on how you can restart your Amazon Firestick. You can check out that guide by heading here.

3. Wait for the Update Installing in the Background

The other reason why you might not see the Home screen loading is probably that the device downloaded a software update and is now installing the update in the background. In such cases, you will not be seeing the home page loading, or it can take some time for the home page to appear once the update has been installed.

So, always ensure and wait for the update to install and the home screen will load completely once the update is installed. If you are waiting for long time and still the home screen won’t load, you might want to try other fixes.

4. Update Your Firestick

Checking for software updates on your Amazon Firestick is equally important. Apart from new features and security updates, there can also be bug fixes that can help get rid of any bugs on the Firestick, including when your home page doesn’t load up correctly. This will work if the home screen shows at least icons like Settings, and Apps. You can follow these steps to check for updates on your Amazon Firestick.

Step 1: Grab the remote and navigate to the Settings icon. You will have to do this based on your memory of what the home page of your Firestick looks like.

Step 2: If you get the Settings menu on your screen, select the My Fire TV option.

Step 3: Now, select the option that says Check for Updates.

Check For Software Updates

Step 4: Provided your FireStick is connected to the internet, it will begin to search for and download any updates that might be available for your FireStick.

5. Check Remote Batteries

Another thing you need to check is your remote’s batteries, as if they are weak or dead, you might not be able to turn on the TV. To resolve this, replace the batteries and see if the issue fixes or not. If not, move on to the next solution.

Check Remote Batteries

6. Plug Firestick Properly

Since the Firestick requires an HDMI input port on your TV to be connected and used, a faulty port or loosely plugged Firestick device can simply not display anything on screen and hence fail to load the home page at all. So, make sure that the device is plugged in properly and that you have switched to the right input source on your TV.

Plug Device Properly

7. Clear Cache Files On Your Firestick

Clearing up the cache files for your Amazon Firestick is a great way to solve the Home Screen Not Loading issue. Clearing the cache files helps remove the corrupted system files, which might be causing problems. The only drawback with the Firestick is that there is no system-wide option to clear the cache of the files. However, doing a force restart of the Firestick should help get rid of the cache files.

Step 1: Grab the remote, press and hold the Select and Play/Pause buttons.

Firestick Remote Select and Play/Pause buttons

Step 2: Keep the buttons pressed for about five to ten seconds.

Step 3: The Firestick should restart itself.

The device will display a black screen for a while. This is normal, as the device is being forced to restart.

8. Check your Firestick’s Power Cable

Because the Firestick needs to be plugged into a power source in order to be used with your TV, it is best to check the power cable for the device. If the cable has worn out or has cuts and damage, you might want to replace the power cable for your Amazon Firestick.

If that’s not the case, you might want to change the power source and plug it into another power outlet. It is best to avoid powering the Firestick via your TV’s USB ports.

9. Plug and Unplug the Device

Sometimes, the Firestick might be running into a temporary bug that might be causing the home page to not load properly. In such circumstances, it is best to unplug the Firestick from the TV and the power source and leave it for a while. After a good minute or two, you can power it back on and plug it back into your TV. This should normally help soft reset the Firestick and be good to go.

10. Try it on Another TV

If you have another TV than the one on which you are currently using the Firestick, then you should try using the Amazon Firestick on it, as there might be some issues with the TV and not the Firestick. If using a different TV does not resolve the problem, then it’s only Firestick issue and move on to the next fix.

11. Reset Your Amazon Firestick

The last and final option to fix the firestick won’t load home screen is by formatting or factory resetting your Amazon Firestick. You can follow these steps as the last resort to fix this Home Not Loading issue.

Step 1: Grab the remote for your Amazon Firestick.

Step 2: Now, you need to press and hold the back button along with the right navigation button.

Firestick Back and Right Navigation Button

Step 3: Keep the buttons pressed for about 10 seconds.

Step 4: Your Firestick should now display a message on the screen. It will ask you if you really wish to perform a factory reset of the Amazon Firestick.

Once you select the Reset option, the factory reset should now begin.

Contact Customer Support

If the above method does not help you resolve the issue of the home screen not loading on Amazon Firestick, then you have no option left but to contact the Firestick support team, as they may help you find a resolution for the problem.

Wrapping Up

This concludes the guide on how you can fix Firestick Home Screen Not Loading. Sometimes, the best way to fix the issue is to simply wait a bit longer for the home to load on its own followed by a force restart. I hope the home screen is now loading on your Amazon Firestick or Fire TV. If you have questions or queries, feel free to leave them in the comments section below.

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Joshua D'souza

Enjoy games, 90's hip-hop, and tech. Loves exploring the infinite world of laptops and food. Every ready to provide assistance in anything that rocks his boat. Will gladly enjoy capturing memories through various lenses. Worked previously at PiunikaWeb as an author and researcher.

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