How to Fix Xfinity Remote Not Working

Is your Xfinity remote causing you problems? When your remote control isn’t working properly, it can be really frustrating. Thankfully, there are a few troubleshooting methods you can use to get it working properly again. Apply the fixes one by one and let us know which one works for you.

Xfinity remotes are convenient tools to control your devices; however, they have also been known to malfunction on occasion. In this article, you will learn about several fixes for the Xfinity remote not working.

Why is Xfinity Remote Not Working?

There are many instances when you might encounter problems, like your Xfinity remote not working properly or others. The problem could be caused by several factors.

One likely cause is that the remote’s batteries are dead or weak. A further possibility is a signal issue between the remote and the Xfinity set-top box. Whatever the issue could be, today we have added some of the best troubleshooting ways to fix the Xfinity remote not working problem.

How to Fix Xfinity Remote Not Working

There are a few methods you can try to fix your Xfinity remote not working problem. These methods will assist you whether your remote has entirely ceased working or only some of its buttons are not functioning.

Check The Remote Batteries

The first thing you should check if your Xfinity remote is not working is its batteries, as the issue is caused by depleted or weak batteries. Here’s what you can do to fix the Xfinity remote not working problem:

Step 1: Open the remote’s battery box.

Step 2: Replace the old batteries with the new ones. Make sure to properly insert them.

If your removal works, your previous batteries were dead. However, if it does not, proceed to the next fix.

Bring the Remote Closer to the Xfinity Box

Sometimes, the remote may lose its connection with your Xfinity device as the remote you are using is a long way from your Xfinity, and your remote may be unable to communicate with it. Therefore, if you believe this is the issue, move the remote toward the device and see if this fixes the issue for you.

When using your remote, an effective distance to get the best signal is to stay within 15-20 feet of the device. If you’re still experiencing problems after getting closer, consider the next option.

Also, make sure there are no obstacles between the remote and the device. If there are any, the problem can be solved by removing obstructions.

Clean the Remote Buttons

There are many instances when remote buttons become clogged with dust, grime, spills, or other materials. If that’s the case, clean the remote buttons.

Step 1: First, remove your remote batteries.

Step 2: Press all the buttons one by one.

Step 3: Release the stuck buttons if there are any.

Change TV Modes from the Remote

Another thing you should do to fix the issue is ensure the remote is set to the right device by pressing the TV, AUX, or DVD button, depending on the device you are trying to control.

Restart The Xfinity Device

A restart of your Xfinity device may, at times, resolve remote control issues. Here’s what you need to do to fix the Xfinity remote that’s not working:

Step 1: Firstly, unplug your Xfinity device’s power cord.

Step 2: Wait about a minute before plugging it back in.

Step 3: Finally, check the remote’s functionality after the device restarts.

Check The Remote Buttons

Examine the physical state of your remote’s buttons. If the buttons on your Xfinity remote have become stuck, this might clarify why the Xfinity remote is not working. The issue usually involves one or more buttons that are physically stuck in the down position.

Look for a flashing LED light when you touch a button. If you cannot see an LED light, the button may be stuck. So give it a couple more pushes to see if it unsticks the buttons. If the buttons become stuck, you might need a new Xfinity remote. If the keys aren’t the problem, continue with the next fix.

Reset the Remote

If the Xfinity remote keeps failing to function, you might need to unpair and pair it again. This resets the remote and could fix any problems you are experiencing. You have to manually pair it with your Xfinity again after it has been reset. Follow the steps below to do so to fix the Xfinity remote not working problem.

Reset XR2, XR5, and XR11 Models (With Setup Button)

Step 1: Hold down the Setup button for a few moments until the remote’s LED turns from red to green.

Step 2: Enter “9-8-1” once the LED turns green.

Step 3: Now, the green LED will blink twice, indicating that you correctly input the code and successfully reset your remote.

Reset XR15 Model (Without Setup Button)

Step 1: Hold down the A (triangle) and D (diamond) buttons for a few seconds until the power button on the remote changes from red to green.

Step 2: Now, enter “9-8-1”, and the LED will blink blue three times, indicating a successful reset.

Repair the Xfinity Remote

After you’ve reset the remote, it’s time to link it again. Here’s how you can do it to fix the Xfinity remote not working problem:

Re-program Remote With Setup Button

Step 1: Hold down the Setup key for a few moments until the status light changes from red to green.

Step 2: Continue by pushing the Xfinity button until the green light begins to flash. (For the XR5 and XR2 remotes, press the button up to five times.)

Step 3: Enter the pairing code “9-9-7”, and you’re done. Your remote has been repaired.

Re-program Remote Without Setup Remote

Step 1: Hold the Info and Xfinity buttons for a few seconds until the status light turns green.

Step 2: Enter the on-screen pairing code “9-9-7” after that.

Re-program Remote Without Setup Buttons and Numbers

Step 1: Point the remote at the TV screen and push the mic button.

Step 2: Follow the instructions provided to finish the repair process.

Reset the Xfinity Box

If the Xfinity remote is still not working, attempt to reset your Xfinity box, as this helps many users resolve problems with the box and the remote. Here’s how you can reset it to fix the Xfinity remote not working problem:

Step 1: Locate the Reset button on the back of the Xfinity box.

Step 2: Press the Reset button for around 10 seconds.

Once the reset is successful, try using your remote again. If it fails to work, move on to the next fix.

Contact Comcast Support

Even after trying the methods listed above in the article, if the Xfinity remote is still not working, you need to contact the support team for assistance, as the problem could be with your Comcast Xfinity service. Visit their support page and reach the Comcast customer support team.

Wrapping Up

That brings us to the end of the article. I hope the article helped you fix Xfinity remote not working problem. If all the methods listed above fails, don’t hesitate to contact Xfinity customer service to get your remote operating again.

Please share any additional inquiries in the comments section. Also, please share this information with your friends and family.

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Harsh Saxena

Hi! I am Harsh and I write about technology on different websites. I frequently write about these topics and cover them. I am available on Twitter at @Harsh4saxena or Email me at to send in your feedback and tips. Worked at GadgetsToUse, BrowserToUse, DailyTechByte, FreshFounder, and with many other websites as an author and researcher.

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