With everything being internet based, your smart TV must be able to connect to the internet and let you stream your favorite shows. As it is with tech, there can be a few glitches or things that can go wrong. When such situations arise, you will need to intervene and get the issue resolved. So, if you are someone that owns a Roku TV, and is unable to get it to connect to the WiFi network, you have come to the right place.
Of course, the next best solution is to use the ethernet cable between your router and your Roku-powered smart TV to get it connected to the internet. While it surely is a good solution, one needs to remember that it’s not always the best solution, especially if you have a TV that does not have an ethernet port. So, without wasting any time, let’s take a look at the troubleshooting methods to fix the Roku TV not connecting to the internet.
Fix Roku TV not Connecting to WiFi Network
Now before we list down the troubleshooting steps on how you can solve the WiFi issue on your Roku TV, it’s always good to know why this issue occurs in the first palace.
- Poor WiFi Range
- An issue with your network service provider
- Temporary glitch with the TV
Since we have a rough idea as to why this issue might be occurring, it’s now time to take a look at the various troubleshooting methods that you can follow to solve this issue.
Restart your WiFi Router and your Roku TV
One of the best solutions anyone can suggest to you is to try powering off the device and powering it on. While it might seem like such a plain troubleshooting step, it has proved itself in working most of the time.
To power off your Roku smart TV, switch it off using the remote and then unplug the power cable from the power outlet. In the case of the router, unplug the device and keep it disconnected for a minute or two.
Once a minute or two has passed, you can safely plug the devices back into the power outlet and switch them on. Wait for your router to boot up and then watch the TV automatically connect to your WiFi network. This process happens automatically. If the TV still isn’t connected, you might want to try the next step.
Is your Internet Service Down?
Now, the TV or any other device will refuse to connect to your WiFi if the internet service is down. You can simply check this by connecting any other device to the WiFi network. If there is no internet access or no internet available being displayed on your phone, it’s time to ring up your network provider and confirm that it is an issue on their end. Once the services are up and running, your TV, and other devices will be able to connect to the internet.
Reduce the Number of Connected Devices
Depending on the type of router that you have, most old routers let you connect a limited number of devices to their network. So, if you have an older router with many devices connected to it, it would be ideal to disconnect a device from your WiFi network and then let your Roku TV connect to the network automatically. If the Roku TV can connect to the WiFi network and has internet access, the router may be limiting the number of devices being connected to it.
In this case, you can get yourself a newer router or ask your internet service provider to change your router to one which can connect many more devices at any given time.
Disconnect and Reconnect your Roku to WiFi Network
If your wifi network has internet access and your TV is unable to connect to it, it is possible that you might have changed the WiFi password for the network and have forgotten to update the password on your Roku TV. If this is the case, you can follow these steps to forget and reconnect to the same WiFi network.
- Grab the remote for your Roku TV.
- Press the Home button to pull up the Settings menu on your Roku TV.
- Navigate and select the System option in the Settings menu.
- Select Advanced System Settings and choose Network Connection Reset.
- Choose Reset and select OK when it displays a message if you want to reset the network settings.
- The Roku TV will now reboot and not be connected to any WiFi network.
Now that you have made the TV forget all its WiFi networks, it’s time to connect it back to your WiFi network.
- Press the Home button on your Roku TV remote.
- From the Settings menu, navigate to Network and choose the Wireless option.
- Now, select New WiFi Connection.
- The TV will display a list of WiFi networks. Choose your WiFi network from this list.
- Now, enter the new password for your WiFi network.
- Your Roku TV will now be connected to your WiFi network and finally has access to the internet.
Perform a Reset on your Roku TV
If there is no issue with your WiFi network and you believe that your TV has a type of bug or glitch, it might be worth trying to perform a factory reset of your Roku TV. Here are the steps that you need to follow to reset your Roku TV.
- Press the Home button on the remote to open the Settings menu.
- Select System followed by Advanced System Settings.
- Choose Factory Reset and finally select Factory Reset everything.
- You will have to enter a 4-digit PIN that is displayed on the screen itself.
- Once the PIn has been entered, the TV will now begin the formatting process.
The formatting process can take a while and when it’s completed it will reboot the TV and now you can continue to set it up to connect to the WiFi network.
This concludes the guide on how you can solve the issue with your Roku TV not connecting to the WiFi network. However, even after following the troubleshooting methods your TV is unable to connect to the WiFi network, so it is best to ring Roku’s customer support and see what can be done. If your TV is still within its warranty period, you can have a replacement or repair the TV at no cost.
But, if you do not have a warranty or you feel like the pricing of the repair doesn’t seem to be reasonable, you can always enjoy the Roku ecosystem by getting a Roku plug-in streaming stick to enjoy your shows and movies. If you have questions or queries, feel free to leave them in the comments section below.