Why Does My LG Smart TV Keeps Disconnecting from Wi-Fi?

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When it comes to smart TVs, having an active and proper internet connection is important. Without an active internet connection, the smart TV simply turns useless – unless you watch your Live TV channels via a cable connection, antenna, or satellite dish. So, if you’re someone who owns an LG-branded smart TV and has been facing problems with the TV repeatedly getting disconnected from your Wi-Fi network, you’ve come to the right place.

In this guide, we will examine the reasons why your LG smart TV keeps disconnecting from your Wi-Fi network and provide troubleshooting steps to address these issues. Let’s get started.

Why Does The LG Smart TV keep disconnecting from Wi-Fi

Let’s first take a look at the various reasons why the LG Smart TV might be getting disconnected from the Wi-Fi network. Once we have the causes, we will dive into the troubleshooting methods that you can follow to solve this issue with your LG smart TV.

Outdated TV Firmware

One of the main and most common reasons for your LG smart TV that keeps disconnecting from the Wi-Fi network is probably because of old or outdated firmware. Additionally, software bugs and glitches can also cause your LG smart TV to disconnect from the Wi-Fi network.

Too many Devices are connected to the Network.

Regardless of how fast your internet connection is, when there are too many devices connected to one particular Wi-Fi network, the internet speed for each device will slow down to a crawl, especially if two or more devices are downloading large files at the same time.

When your Wi-Fi speed is too slow, many devices, such as smartphones and even smart TVs, will automatically disconnect from such Wi-Fi networks.

Issues with your Internet Router

Your router can also be the reason your LG smart TV keeps disconnecting from it. Reasons may include the distance between the TV and router, too many devices connected to the network, and, at times, it can also be that different objects might be interfering with the Wi-Fi range, which makes the LG smart TV drop off the Wi-Fi network regularly. Additionally, if your router has outdated software or some issues, it can cause your devices to frequently disconnect from the Wi-Fi network.

Incorrect network Settings

If you have recently changed the password for your Wi-Fi network and have not updated the password on your LG smart TV, then your TV will try to connect but right away fail to connect to the network because of the incorrect password.

Wi-Fi Module Failure

If you have an older LG smart TV and have no issues with the software, your LG smart TV’s Wi-Fi module has likely started failing. What this means is that it will have difficulty searching for a Wi-Fi network, which will result in either a poor connection or simply no ability to look for Wi-Fi networks.

Now that you have a decent number of reasons as to why your LG smart TV keeps disconnecting from the Wi-Fi network, let’s now take a look at the various troubleshooting methods that you can follow to help solve the issue of your LG smart TV not connecting to your Wi-Fi network.

Troubleshooting Methods to Solve the LG Smart TV Not Connecting to the Wi-Fi Network

Here is a list of various troubleshooting methods that you can follow and check to see if you are able to get your LG smart TV connected back to the Wi-Fi network.

Restart your LG smart TV and Router

One of the most basic troubleshooting steps when it comes to fixing something that doesn’t work is to restart the device. Yes, this is a simple solution, but most of the time, it does tend to work. So, yes, restart your LG smart TV and your router. Once both devices have booted up, check and see if your LG Smart TV is connected to the Internet via the Wi-Fi network.

Check for Software Updates

Now, if you have an LG smart TV that has not been updated to the latest available firmware, there is chance that a particular software bug is causing the TV to simply disconnect from your Wi-Fi network without any reason whatsoever. Just follow these steps to update the firmware on your LG smart TV.

Open the Settings button using your LG smart TV’s remote.
Navigate to All Settings, followed by Support.
Finally, highlight the Check for Updates option and press the OK button.
If your LG smart TV detects that an update is available, then you can select the Download and install option to get the latest available firmware for your LG smart TV.

Disable the Quick Start+ option on your LG smart TV

Quick Start+ is a feature that puts your LG smart TV into a standby mode whenever you press the power button on the TV’s remote to switch it off. If you have it enabled, follow these steps and turn the feature off.

Grab the remote and press the Settings button on your TV remote.
Select Settings, followed by General, and finally Devices.
Here, you need to select the TV Management option.
You should see the Quick Start+ option here. Select the Off option to turn this feature off.

Check Your Network’s DNS Settings

If you have previously played around with the DNS settings, it is best to leave them back to the automatic or default values. Here are the steps to enter a DNS value or to set it automatically.

Press the Settings button on the remote and select the All Settings option.
Select General, followed by Network, and then Internet Connection.
Select Wi-Fi Connection and then Advanced Wi-Fi Settings.
You can choose between setting an automatic DNS option or entering a stable and reliable DNS address.
Clearing or resetting network settings on your LG Smart TV can help reset and clear any problems that you might be having with your Wi-Fi on your LG smart TV.

Adjust the Location Settings on your LG Smart TV

The location country setting on LG smart TVs is so that it can display content that is relevant to the region you are residing in. This works when you are looking at localized apps and even live TV channels. By changing the region, you are forcing your LG smart TV to reboot itself, which also helps with settings related to Wi-Fi, and switching to another region. Follow these steps.

Press the Settings button on your LG smart TV remote.
Now, select Settings, followed by General, and then System.
Here, you need to select the Location option and choose LG Services Country.
Select any country that you want and select Ok when the TV displays a prompt about restarting the TV.
Once the TV has been rebooted, go back and switch the LG Services Country back to the previous one.

Manually Change or Set the Time

Now, it might seem weird, but it is one of the ways that somehow makes the LG smart TV fix itself and begin to connect to your Wi-Fi network. Follow these steps to set the time manually on your LG smart TV.

Grab the remote and press the Settings button.
Select All Settings, then General, and then System.
Under the System option, highlight and select the Date and Time option.
Select the time option and set the time manually.
You can also select to set the date for your LG smart TV manually.
Once the time and date have been set, simply restart the TV and try to connect your LG smart TV to your Wi-Fi network.

The automatic option for date and time can sometimes cause issues with webOS; hence, manually setting these settings for some reason helps to avoid the Wi-Fi disconnection issue.

Set Your Router to Broadcast 2.4 GHz Wi-Fi

If you have no option to move or bring the router closer to your LG smart TV, ensure that your router is broadcasting the 2.4GHz Wi-Fi band. While you might not get the full speed that your ISP provides you, you will get a longer range when using a 2.4GHz Wi-Fi band. This lets you easily connect your LG smart TV to the Wi-Fi network and no longer have any issues with it disconnecting.

Use the Internet via Ethernet

If you have concluded that your LG smart TV’s Wi-Fi module is damaged and cannot be replaced, the ideal solution is to make use of the Ethernet port on your TV and access the internet via a wired connection.

This is the best way to access the internet without having to worry about passwords, network range, or any obstructions. However, it is ideal that you get yourself a long Ethernet cable that is enough to cover the distance between the router and your TV.

Perform a Factory Reset

The last and final option is to perform a factory reset of your LG smart TV. It will clear up all the data and apps that have been installed on the TV, but you can always restore or download them again when you make use of your LG account and the accounts for other apps and services that you are currently using.

Press the Settings button on your remote.
Navigate and select the All Settings option, followed by General, and then System.
Now, scroll and select the Reset to Factory or Reset to Initial Settings option.
Enter the 4-digit PIN (1234) and then proceed to perform the factory reset of your LG smart TV.

If you have an older LG smart TV or a RokuOS-powered LG smart TV, you can follow these steps to reset your LG smart TV.

Contacting Customer Service/Customer Support

Now, if you have an LG smart TV that is facing the problem where it keeps disconnecting from the Wi-Fi network, it is best to contact customer service as long as the TV is in warranty. This is the preferred option when your TV is under warranty, as it will no longer be your headache, but the headache of the service center to get the issue sorted out, fixed, or eventually hand you a replacement unit.

Additionally, when you purchase any electronics such as smart TVs, I would recommend getting an extended warranty in addition to the basic warranty that the brand provides by default.

What Do I Recommend?

Well, in case you end up with your TV no longer being able to connect to any Wi-Fi network or any other software-related issue, I would suggest picking these streaming plug-in devices, such as Apple TV, Roku Sticks, Fire TV sticks, and even Google’s 4K streamer box. Not only are these cheaper to buy when compared to a TV, but these devices also perform miles better when compared to the TV models that are released with different operating systems.

This concludes everything that you need to know if and when your LG smart TV keeps disconnecting from the Wi-Fi network. With these troubleshooting methods available for you to refer to whenever you have this issue, you can now avoid running into these kinds of problems whatsoever.

Do you have other ideas or troubleshooting methods that have worked for you? If so, feel free to leave your methods in the comments section below, and we will add them to the guide.

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