The Amazon Firestick as you know is a device that is used to watch your favorite streams on your TV. The only things that you need are the Fire Stick device, a TV, and a WiFi connection. Now, one of the most annoying things is that even though your Firestick is connected to your WiFi network, it simply refuses to receive any internet connection. This can be frustrating, however, it is not the end of the world as there are multiple troubleshooting methods that you can follow to fix Firestick connected to WiFi but not Internet.
In this how to fix guide, we will be taking a look at the various reasons why the Firestick has no internet connection even when it is connected to a WiFi. We are also going to share various troubleshooting steps you need to follow to fix this problem with your Fire Stick. Read on to know more.
Table of Contents
Reasons for Firestick is connected to WiFi but has no Internet
Let’s take a look at the various reasons why this issue might be caused, the troubleshooting methods have been mentioned.
1. Weak WiFi Strength
One of the most common issues a lot of people have regardless of device is when the network bars are less or weak. This could happen when your router is placed in such a manner that a number of things are obstructing it or, maybe the router is placed too deep inside the cabinets or in a closed area.
2. Internet Service Issues
Now even if everything might be perfectly alright, this issue can still occur. This is where you need to check if your Internet is actually working or not. Sometimes, a network downtime or service disruption could be the reason why the Fire Stick might be connected to the router but not receiving any internet connection.
3. VPN Related Issues
If you are using a VPN to access content on your Fire Stick, there are high chances of your device simply not getting connected to the internet. It could be because of the weak server that your VPN is connected to.
4. Fire Stick Service Issues
Since these devices run on Amazon’s servers, there could be a possibility that if the servers had an issue or were shut down for maintenance or upgradation, your Fire Stick device might not work.
Firestick connected to WiFi but not Internet
Now that you know what could cause your Fire Stick to connect to the WiFi network but not to the internet, it’s time to take a look at the various troubleshooting methods that can help you fix this issue with your Amazon Fire Stick device.
Fix #1: Adjust Your Router Positions
If the Fire Stick is displaying that the network is weak, it might be best to adjust the placement of your router. Also, it would be advisable to have the router clean and placed in an open area. Make sure that no other devices are also interfering with the strength of the network. Once you have the router placed properly, the Fire Stick will not only connect to the WiFi network but will also be able to connect to the internet right away.
Fix #2: Ensure Your Internet Service is Working
Internet services tend to go down due to a number of factors. So, it’s always best to connect any other device to the network and check if it works perfectly. If not, you can always contact your ISP and find a solution to fix the internet connectivity problem for your connection.
Fix #3: Deregister your Amazon Account
Even after performing all the above troubleshooting methods that didn’t work for you, it would be best to deregister the Fire Stick. Deregistering your Fire Stick simply means that you will be removing your account from the device. This is usually done when you might be planning to sell or gift the Amazon Fire Stick to another person.
It is advisable that you use another WiFi network or you can have your mobile hotspot connected to the Fire Stick. Here is how you can deregister your Amazon Fire Stick.
- Grab the Firestick remote and navigate to the Settings menu.
- Now, select My Account followed by Amazon Account.
- Finally, click on Deregister. You will now be signed out of your Amazon Account.
- You can sign back in by clicking on the sign-in option.
Fix #4: Restart Your Devices
This old trick in the book works most of the time. So, what you should do is unplug your router from the power source and leave it unplugged for a few minutes. Also, disconnect your FireStick from its power source and leave it to rest for a few minutes. Ideally, after five minutes, you can connect the router and Fire Stick device back to its power source. Once they are powered on, connect the FireStick device to your WiFi network. It should now be able to connect to the internet.
Fix #5: Check Your VPN
If you use a VPN service to access content from other regions on your Fire Stick, it would be advisable to check that it is connected to a good and reliable server. Because, if your VPN is connected to a weak server, your Fire Stick will not be able to connect to the internet even if the device is connected to your WiFi network.
Always make sure to use a good VPN service that is reliable and has good server access so that you can continue watching your favorite content on your Fire Stick.
Fix #6: Reset Your Network Connection
It could be possible there could be some conflicts with the network settings which might have caused the Fire Stick to connect to the network but not the internet. So, you can perform a reset on your router.
If you feel that adjusting the settings for your router might be too much work, you can always ask your ISP to reset your router for you. Once it has been reset, the Fire Stick should be able to connect to the internet instead of only connecting to the WiFi network.
Fix #7: Reset the Fire Stick
The last final solution to actually fix this annoying issue is to perform a factory reset. Before you go ahead to reset the device, make sure that you know the password for your Amazon account as well as remember any of the custom settings or adjustments you might have made because once you perform a reset, all of your data and installed apps will be erased for the device’s memory.
- Have the FireStick remote with you and ensure it has working batteries.
- Now, press and hold the back and right navigation buttons.
- Keep the buttons pressed for about 10 seconds.
- A popup message will be displayed on your screen.
- The message will ask if you wish to perform a reset on your device. Choose the reset option.
- The reset process will now begin. It will take a few minutes for the device to complete the process.
- Once the device has been reset, simply connect it to its wifi network and see if it is able to connect to the internet.
- If it does, you can sign in with the device. And thus the issue has been fixed by performing a reset.
And this is how you can fix the issue with your FireStick connected to the WiFi network but not the internet. Now, this issue can also occur when your internet plan has been exhausted thus resulting in no internet connection for your Fire Stick. So, always do a checklist of all the important things before performing a factory reset. If you have questions or queries, feel free to leave them in the comments section below.