How to Fix Black Screen Issue on TCL Smart TV

No matter whether your TCL TV is running on Roku OS or Google (Android) OS, if you are experiencing a black screen of death issue, this guide is dedicated to you. Today you will learn some of the best ways that will help you fix the TCL TV black screen issue.

TCL produces and manufactures smart TVs for consumers across various price points. You have the option to pick between an Android-powered smart TV or a Roku OS-powered smart TV. Either way, these are great TVs.

However, there are many owners of such smart TVs who report their TCL Smart TV just displaying a black screen. This is not the experience people want. So, if you are someone who faces a similar issue with their TV, then it’s time to know a few ways to fix the black screen issue on your TCL Smart TV.

What Are the Reasons Behind TCL TV Black Screen Issue?

Before moving on to troubleshooting ways, let’s see what the reasons are behind the TCL TV’s black screen issue. There could be many reasons why your TCL smart TV might be displaying a black screen. Some of them include:

  • A glitch or bug in the software.
  • Loosely connected cables.
  • Connected external devices.
  • Due to overheating.
  • Sometimes, the LCD strips or the display panel might be faulty, which can be replaced.
  • Also, there can be an issue with the power supply of your smart TV, which can cause the TV to display a black screen.

How to Fix TCL Smart TV Black Screen Issue

Smart TVs are great when they are functioning properly and, at the same time, let you stream whatever content you like. Now, all of this is good as it improves the viewing experience at home.

Whether it’s the audio or video quality, or for that matter, even if it has an OS that lets you install almost any streaming app, things can become a bit annoying when your smart TV simply stops working. You question yourself about whether the TV is smart or not.

The black screen issue on your TCL smart TV can be annoying and make matters even worse if it is a smart TV that you recently purchased. We have listed a few solutions and fixes that you can follow to solve the black screen issue on your TCL Smart TV.

Perform a Power Cycle

Whether you have the TCL Roku or Android Smart TV, a power cycle needs to be performed. Here’s how you can do it:

Step 1: Switch your TCL Smart TV off.

Step 2: Unplug the TV’s plug from the power outlet and leave it that way anywhere between a few minutes.

Perform a Power Cycle

Step 3: Once you have waited for a few minutes, plug the TV back into its power outlet.

Step 4: Now, switch the TV back on.

You should now be able to hear the audio and see the images on your TV right away. If, for some reason, you were unable to fix the issue, head over to the next step.

Check your Cable Connections

If you have connected a set-top box or, for that matter, any other device such as a home theater or Blu-ray player, make sure that the cables are snug and firmly plugged into the ports of your TCL Smart TV. Also, ensure that you are viewing the correct HDMI input source on your smart TV.

Check your Cable Connections

Check for Software Updates

Sometimes, there could be an issue with your TCL Smart TV. In this case, it would be recommended to check if there is a software update for your particular smart TV.

Before you do this, it would be recommended that you place the TV in an extremely dark room and shine a torchlight on it. If you can see what is being displayed on your TV, then you can use the remote to navigate and check for updates on your TV.

Remove External Devices

If you have recently connected an external device to the TV, it might be the reason why you are facing a black screen issue, as it might be incompatible with the TV. In this case, disconnect any USB drives, external hard drives, or other devices connected to your TCL Roku TV.

Check for Overheating

Another thing you need to check is that your TCL TV is placed in a ventilated area, because if it overheats, you will face issues like black screens and others. If this is the case, turn off the TV and wait for a few minutes until it cools down, then turn it on, and your issue should be fixed.

Check for Overheating

Perform a Factory Reset

Now, if by using the above method you can’t find an update to the TV, the next thing you can do is perform a factory reset of your TCL Smart TV. Provided that you are still able to see details on your TV by using the torchlight, you can follow this guide to perform a factory reset for your TCL Roku TV.

However, if you have an Android-powered TCL Smart TV, then you need to follow these steps.

Step 1: Grab the TV remote for your TCL Android TV.

Step 2: Now, using the remote, navigate to and select the Settings icon on your TV’s home screen.

Step 3: Scroll and select Device Preferences, or else the Storage and Reset option from the Settings menu.

TCL TV Black Screen Issue

Step 4: Next, you need to scroll and select the Reset option from the list.

Step 5: Select the Factory Reset option.

Step 6: You need to choose the Erase Everything option.

Step 7: You will be required to enter a PIN to begin the process. If you haven’t changed the PIN, you will find the default PIN in your TV’s user manual.

Step 8: With the PIN entered, you can now begin the factory reset process on your TCL Android Smart TV.

Send it to the Service Center

If your smart TV is under the warranty period, it will be best to contact the TCL customer service desk and explain to them the issues you’re facing and state that it’s within the warranty period. They will either refund you the whole amount or will simply send in a technician to assess the issues or eventually replace the defective TV with a new one itself.

Wrapping Up

So, these are the ways you can follow to fix the black screen issue on TCL smart TVs. Now, if your TV has gone out of warranty, it would be more sensible to get yourself a new TV.

However, if you or someone you know knows how to repair the TV, then you can surely give that method a try and see if it solves your issues. If you have any questions, do let us know in the comments.

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Joshua D'souza

Enjoy games, 90's hip-hop, and tech. Loves exploring the infinite world of laptops and food. Every ready to provide assistance in anything that rocks his boat. Will gladly enjoy capturing memories through various lenses. Worked previously at PiunikaWeb as an author and researcher.

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