When it comes to the best virtual voice assistants, Google Assistant comes to the top. It is incredibly smart and surpasses many other assistants in terms of capabilities. In fact, Google Assistant is the only assistant that is available on a very large number of devices. From phones to Chromebooks, smart speakers, watches, and even to your smart TVs.
With the Google Assistant on your Android and Google-powered smart TVs, you can command anything you want it to do. However, it can be a bit disappointing when your Google Assistant on the Android or Google smart TV refuses to work. Well, this is simply not the end of the road. There are a good number of troubleshooting methods that you can follow in order to get Google Assistant working on your smart TV.
Fix Google Assistant Not Working on Android TV
Now, let’s take a look at the numerous troubleshooting methods that you need to follow to get Google Assistant working on your smart TV. Let’s get started.
Check Your Internet Connection
For Google Assistant to respond to your commands, it needs to be connected to the internet. So, it’s best to first check and see if your TV is connected to the internet. Without the internet, Google Assistant will only say that it is unable to complete the command as there is no internet connection.
Check if the internet connection is actually working or not. Next, you might want to try to forget the network on your Android TV and connect back to the network again. If you don’t know the password, you can choose to make use of an ethernet connection from your router to the Android TV.
Alternatively, you can simply launch any app on your Android TV and see if the app is reporting anything like issues with internet connectivity missing or no internet connection. If any message is displayed by the app, you might need to contact your internet service provider and sort the issue out.
Once your internet connection has been registered and your TV is connected to it, press the Google Assistant button on your remote and give it a command. The Google Assistant should now respond to your voice commands right away.
Sign Out and Sign In to your Google Account
Now it could be possible that there is some sort of glitch between the Assistant and the Google Account that has been signed into the TV, So follow the steps to sign out of your Google account on your Android TV.
- Power up your Android TV and connect it to the internet.
- Now, from the home screen of your Android TV, navigate to the Settings gear icon at the top right corner of your Android TV.
- With the Settings menu open, scroll down and select the Accounts and Sign In option.
- You will see your Google account. Select it.
- Finally, you will see an option to Remove the account. Select it.
- Once your account has been removed, restart your Android TV.
- When the TV is back on and connected to the internet, sign into the TV with your Google Account.
- After you have signed in, wait for a few minutes and then invoke the Google Assistant from your TV remote.
Your Google Assistant should now be working just fine. If not yet, you can follow the next troubleshooting method.
Clear Google App Cache
Sometimes the cache data stored on your Android TV might have got corrupted. In this case, you can easily clear off such cache files. Remember that you have to clear the app cache and not the app data for the Google App. Because, if you clear the App Data for the Google App, you will have to sign into the Google account once again.
- Launch the Settings menu by navigating to the Settings icon on the top right of the home screen.
- Now, navigate down and select Device Preferences.
- Scroll down and select the Apps option.
- Choose See All Apps and scroll down to choose Show System Apps.
- Select the Google App.
- You will now see a list of various options.
- Highlight the Clear Cache option and select it.
- The app will ask if you wish to clear the cache. Select Ok or Yes.
- Now that the app cache has been cleared, restart the TV and press the Google Assistant.
Check If Google Assistant is Enabled
One reason why your Google Assistant might not be working is probably because someone at home has turned Google Assistant off. You can follow these steps to check and see if someone has turned Google Assistant off.
- Using the remote, navigate to the settings icon on your TV.
- Now, scroll and select Device Preferences.
- Under Device Preferences, scroll down till you see the Google Assistant option.
- Once you see the Google Assistant option, select it.
- Make sure that the toggle for the Google Assistant is switched to On.
- Also, make sure that your Google Account is signed into Google Assistant as well.
Check Your Remote For Damages
Most Android and Google TV remotes come with a Google Assistant button. Press and feel the button if the button seems to feel pressed in and you cannot pull it out, you need to get a safety pin or a sim ejector tool to pull the button out. Also, ensure that your remote has fresh batteries in it. Because if the remote has weak batteries, you can be assured that the remote is not functioning properly.
Reset Your Android TV
The last troubleshooting method to solve the Google Assistant not working issue is to perform a reset. Yes, a factory reset should help solve a lot of the issues, including Google Assistant. Do note that when you perform a factory reset for your Android TV all the apps that you have installed will be removed. The same can also be said for your Google Account and all of the other settings that you have adjusted to get the best out of your Android TV.
- Open the Settings menu by selecting the Settings gear icon at the top right corner of your TV.
- Now with the Settings menu open, select the Device Preferences option.
- Scroll to the bottom till you find the Reset option.
- A confirmation screen will appear.
- Choose the Reset option. The TV will now begin to perform a factory reset.
- The factory reset can take some time.
- Once the rest has been completed, the Tv will restart and you will have to sign in with your Google Account.
- Press the Google Assistant button on the remote and see if it works.
- By this time your Google Assistant should simply work as expected.
This concludes the guide on how you can easily fix the issue with your Google Assistant not working on your Android-powered smart TV. We hope this guide has helped solve the issue.
In case you have any doubts, or for that matter, an alternative solution to fix the Google Assistant on your Android TV, feel free to leave them in the comments section below.