How to Turn Off Store Mode on Samsung TV

If your newly bought Samsung Smart TV randomly starts playing videos on its own after turning it on or when you are doing something on the TV, then it’s because the retail mode is enabled on your device. Here, we will show the steps to turn off store mode on Samsung TV to fix the issue.

For those unfamiliar, demo or retail mode is a feature on TVs usually used in stores for advertising. Store owners use this mode to showcase TVs on the walls. They also sell these units with attractive discounts. And since these are like fresh units (barely used) but with price cut, many users go for these units. Sometimes stores sell these units to users without telling them. If your TV is always playing an advertising video or its settings keep reverting back to the original default, there is a high chance that the TV is in demo or retail mode.

Read on to check out the steps to disable this mode.

Turn Off Store Mode on Samsung TV

As you might already know, this setting or feature is used by retail stores and showrooms to show off the product. To make your Samsung TV operate normally, you’ll need to set it to home mode. Here you will know how.

With Remote Control Via Settings

You can easily disable the retail mode and switch to home mode in a few simple steps using your remote control if you have a newer Samsung TV. Here’s how you can do it:

Step 1: Press the Home button on the remote control.

How to Turn Off Store Mode on Samsung TV?

Step 2: Navigate to Settings > General.

How to Turn Off Store Mode on Samsung TV

Step 3: Choose System Manager and then Usage Mode or Expert Settings.

How to Turn Off Store Mode on Samsung TV

Step 4: Enter the PIN if asked. The default PIN is 0000.

Step 5: Finally, select Home Mode.

How to Turn Off Store Mode on Samsung TV

If you can’t find the options mentioned above in the steps, it means your TV has a slightly different route to disable the retail mode on your TV. Here’s what you need to do:

Step 1: On the remote control, press the Home button.

How to Turn Off Store Mode on Samsung TV?

Step 2: Navigate to Settings > Support.

Step 3: Find and tap on Use Mode.

Step 4: Choose Home Use and tap Done.

If your TV’s remote doesn’t have the Home button on it, press the Tools button on the remote, then choose Store Demo Off.

Turn Off Store Mode without Remote

If your Samsung TV has physical buttons, you can also disable retail mode using them. Here’s how you can achieve this:

Step 1: Ensure that your TV is turned on.

How to Turn Off Store Mode on Samsung TV?

Step 2: Press the Volume button.

Step 3: Tap the Menu button when you see the volume indicator.

Step 4: After about 20 seconds, the TV will either show Store Demo or Standard on the screen.

If you see Standard, it means that the retail mode is disabled successfully. On the other hand, if you see Store Demo on the screen, it means you made a mistake in the steps.

Factory Reset

You can also choose to factory reset your TV to disable the store or retail mode. This method is also effective if you are having issues with the retail mode on your TV or if your TV gets stuck in the store mode. Check out our dedicated guide to factory reset your Samsung smart TV.

Wrapping Up

So, these are ways through which you can disable store mode on Samsung smart TVs. Whether you have your remote control in hand or not, this guide will surely help you switch to home mode. If you have any queries or questions related to the guide, let us know in the comments below.

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Harsh Saxena

Hi! I am Harsh and I write about technology on different websites. I frequently write about these topics and cover them. I am available on Twitter at @Harsh4saxena or Email me at to send in your feedback and tips. Worked at GadgetsToUse, BrowserToUse, DailyTechByte, FreshFounder, and with many other websites as an author and researcher.

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