14 Fixes for Spectrum Internet Keeps Dropping

This can be frustrating if you are facing frequent interruptions with your Spectrum Internet. Especially when you rely on a stable connection either for work, entertainment, or others.

For those unfamiliar, Spectrum Internet, provided by Charter Communications, is one of the largest broadband providers in the United States. They are known to offer high-speed internet, cable TV, and phone services.

If your Spectrum internet keeps dropping, and it’s happening regularly, there could be various causes of the issue. Read on to know why it’s happening and how you can fix it in no time.

Why Does My Spectrum Internet Keep Dropping?

Before heading over to the fixes, first, see what causes Spectrum Internet to drop or stop working regularly. The most common reasons for the issue include the following:

  • Poor signals are due to wrong placement.
  • Insufficient modem or router capability.
  • The modem may be overheating.
  • Performance has slowed down due to overuse.
  • Peak hour congestion in your area.
  • Network Congestion.

After knowing the reasons behind the issue, it becomes very easy for us to fix the problem. Just head over to the later part of the article to learn the troubleshooting ways to resolve it.

How to Fix Spectrum Internet Keeps Going Out

Given a variety of possible causes for frequent Spectrum internet drops, restoring your connection may seem difficult to you. However, by working through some methods we have listed below in the article, you can get rid of the issue.

Check Your Data Usage

The first thing you need to check when your internet drops is your data usage. If you have subscribed to a service package with limited data, then that might be the reason for the issue, as you may have exhausted all the data in your package. If this is the case, you need to buy an add-on plan if there are any offered by the company. Otherwise, wait until the data plan refreshes.

Power Cycle

If you have subscribed to a service package with no data cap, you need to power cycle the device, as it can fix technical bugs that might be causing the problem. Power cycling is simply turning the modem and router off, waiting for about a minute for residual electricity to discharge, and then plugging the devices back in. Here’s what you need to do:

Step 1: Firstly, unplug the modem and router.

Step 2: Wait for about a minute or so, then plug it back in.

Step 3: Once the device turns on, check if the issue is resolved or not.

Inspect Cables

Another thing you need to do is inspect all cables to make sure they are connected properly and not damaged. If there are some twists, stretches, or something similar, then it can result in poor internet.

Inspect Cables

Also, make sure that all the cables are connected properly as if there is anything loose in them, you may face drops on the internet. After you check and ensure that everything is right but you are still facing the issue, move on to the next fix.

Check for Service Outage

If there is a service outage or scheduled maintenance, it may also be the reason for the issue. While service providers usually inform users about scheduled maintenance, you need to check for service outages on your own. Here’s what you need to do:

Step 1: Sign in to your account on the Spectrum app or website.

Step 2: Head over to the support page, find the outage page, and check.

Step 3: You can also call Spectrum at 833-267-6094 and ask them about the outage.

Reposition the Router

If your WiFi router is placed far away from the connected device, this may cause the internet to keep dropping. In this case, reposition the router and keep it near the device on which you are having a problem, and your issue should be fixed.

Let the Router Cool Down

Overheating may also be the reason behind the issue. When the router overheats, it limits performance to reduce the risk of damage.

The situation arises mostly when you place the router in a closed area with poor ventilation. If that’s the case, just turn off the router until it cools down. After that, turn it on, and your issue should be fixed. Also, make sure to place it in an area with good ventilation to avoid future problems.

Use a Wi-Fi Extender

If you have a large home and can’t reposition the WiFi router near your connected device in which you are having an issue, consider using a Wi-Fi extender. Using it can boost the signal in areas with weak coverage and help you fix the issue.

Check the Connected Devices

If there are too many devices connected to the router, it might be the reason why you are facing drops in the internet as the connected devices are streaming high-quality content or maybe downloading something. But what if you are alone at home? You might be wondering how this is happening. It may be because you have given the password to all your neighbors.

In this scenario, just check the connected devices for your router and disconnect all the unnecessary devices from it you don’t use. Once done, the issue should be fixed.

Change Router’s Frequency Band

Nowadays, almost all routers come with a dual-band setup, i.e., 2.4 and 5 GHz. If the router’s frequency is set to 2.4 GHz, change it to 5 GHz, or vice versa, and check if the issue is fixed or not.

Directly Connect Device to the Router

If the device on which you are facing the issue has an Ethernet port, you can try to connect it to the router directly using the Ethernet cable.

Directly Connect Device to the Router

As soon as you connect it, the device will automatically connect to the internet without any additional processing. Now, check your internet speed, and you will surely get higher ones compared to what you were getting with the wired connection.

Turn Off VPN

If you are connected to a VPN server, then turn it off right now, as that might be the cause of the issue.

Since a Virtual Private Network (VPN) protects your IP, it can slow down your internet speed, especially when the server is far away or crowded.

Update Router’s Firmware

If you have not updated the router’s firmware for a while, it can be the reason for the issue, as the old version has bugs that get fixed in the latest one. Here’s what you need to do:

Step 1: In a browser, enter your IP address and hit the search button to access the router’s login page.

Step 2: Now, log in to your account using the credentials.

Step 3: Here, navigate to Settings and find the Firmware option.

Step 4: Finally, see if any update is available or not. If yes, update it and check if the issue is fixed or not.

Factory Reset Router

If the above method does help you fix the issue of the internet keeps dropping, you can try resetting the router. Here’s how you can do it:

Step 1: Open the Spectrum app and make sure to sign in to your account.

Step 2: Look for the Equipment and Services menu and tap on it, then select Reset.

Wait for about a minute to complete the reset. Moreover, you can also use the reset button on the router to factory reset it. To do so, look for the pinhole on the router. Insert a paperclip or pin and press it for 10-15 seconds, and it will automatically reboot, confirming that the reset is complete.

Contact Spectrum Support

Even after performing the factory reset, if you still face the same issue, you need to contact the Spectrum support team for expert help. Contact the support team and tell them about your problem and the troubleshooting methods you used. They will arrange for a technician to detect the issue.

So, these are some of the best ways to fix the Spectrum internet dropping issue. I hope one of the above-mentioned methods helps you resolve the issue. If not, don’t forget to contact the support team. Also, do let us know if you have any questions related to the article.

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AUTHOR.

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Harsh Saxena

Hi! I am Harsh and I write about technology on different websites. I frequently write about these topics and cover them. I am available on Twitter at @Harsh4saxena or Email me at harsh4saxena@gmail.com to send in your feedback and tips. Worked at GadgetsToUse, BrowserToUse, DailyTechByte, FreshFounder, and with many other websites as an author and researcher.

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