Are you experiencing Error Code 202 when accessing apps or online services on your Samsung Smart TV? This is a common issue that many users are encountering.
While the internet enables various features on Smart TVs, it is also the root cause of many issues in these devices. Some issues are relatively easy to resolve, others can be quite challenging. The error code 202 is also related to internet connectivity. This can be frustrating if it occurs frequently.
If you’ve encountered an error code 202 message on your Samsung smart TV and want to resolve it, you’ve reached the right place.
How to Fix Error Code 202 on Samsung TV
Before we dive into the various troubleshooting methods to fix or solve this issue, let’s take a look at what Error 202 means on a Samsung smart TV. Let’s get started.
What is Error Code 202 on Samsung Smart TVs
Error Code 202 on a Samsung TV generally indicates an issue or error with accessing online services on the TV, such as the Smart Hub or any other streaming services. In such cases, the TV will be connected to the Wi-Fi network, but the internet access may not be there.
So, now that you know what the cause of this issue is, let’s take a look at the various troubleshooting fixes that you can follow to solve this Error 202 issue on your Samsung TV.
We have listed several troubleshooting methods for you to try out. Pick the troubleshooting method that you think will help you solve the Error 202 issue.
Check or test your Internet Connection
As this is an internet-related problem, the first step is to check whether you are getting an internet connection from your internet service provider. You can do this by connecting your smartphone, PC or any other device to the Wi-Fi network and see if you get internet access.
If you get internet access on these devices but not on your Samsung TV, you might have to check your Samsung TV’s Wi-Fi or internet settings. Additionally, you might also want to check if your Samsung TV has been blocked accidentally on your router by digging into the router settings.
However, if there is no internet access on the other devices, you might want to call your intranet provider and try to resolve that issue.
Restart your Samsung TV and Router
One of the easiest troubleshooting fixes in the books and a universal rule is to restart the devices. Giving the devices a good restart can sometimes help solve a lot of issues. Restart both devices, and let your Samsung TV connect to your Wi-Fi network. Check and see if the issue has been fixed or if it is still an issue.
Power Cycle the Router and Your Samsung Smart TV
In the previous step, you simply restarted both devices. In this step, you will have to unplug both devices and let them soft reset themselves for a while. Follow the steps in this order.
- First, unplug the modem and router and leave it unplugged for 2 to 5 minutes.
- Switch off the Samsung TV and unplug it from the power source.
- After around 4 to 5 minutes, plug the router back into its power source.
- Also, plug the Samsung TV back into its power source.
- Once the router has booted up and is broadcasting the Wi-Fi network, switch your Samsung TV on and connect it to the Wi-Fi network.
This slow but step-by-step process of booting and power cycling the devices should help connect your Samsung TV to the Wi-Fi network and have internet access right away.
Connect Your Samsung TV via an Ethernet Cable
A lot of the Samsung smart TVs have a provision to connect an Ethernet cable to your Wi-Fi router for internet access. Try connecting to the internet via wired method and see if the issue pops up again. Generally, you shouldn’t have any issue, but if you still get the Error 202 on your Samsung TV, you might have to try the next step which shows you how to change the DNS manually. This may not be suitable for everyone as it requires a long cable.
Manually Change the DNS on your Samsung Smart TV
If the internet access is not available with your Samsung smart TV, you can follow these steps to manually change the DNS on your TV and see if changing it resolves internet access on your Samsung TV.
- Press the Home button on your Samsung TV’s remote.
- Navigate to Settings and choose Connections.
- Select the Network option, followed by Network Status, and finally choose IP Settings.
- Here, you will have to select the IP Settings and pick the Enter Manually option.
- You can now enter the 8.8.8.8 DNS or the 8.8.4.4 DNS values.
Now, save these settings and go back to the main screen of your Samsung TV, select any app or streaming service that requires an active internet connection. It should work fine without the Error code 202 message being displayed.
Check if your ISP Has Blocked A Streaming Service
This issue can also happen only when you are using one particular app or streaming service. In this case, you might have to contact your ISP and see if the service has been blocked on their end, or if the service has been blacklisted on your router. If it is a service where the government has instructed ISPs to block a service, there is nothing you can do, but if it has been done by accident, it can always be unblocked.
Perform a Manual Software Update
This can also be an issue with the software and a big cause of the TV to have the Error Code 202. In this case, you will have to manually perform a software update for your Samsung TV. To perform this, you will need to have a USB drive formatted to FAT32. Additionally, keep the USB drive empty. Here are the steps to download the firmware and install it to your TV.
- Head over to your PC and plug in the USB drive. Make sure that the drive is empty.
- Launch your favorite web browser and head over to the Samsung Download Center by visiting this link.
- Select your particular TV model and download the latest available firmware for your Samsung TV.
- Once the file has been downloaded, unzip the file and copy the content to your USB drive. Do not put them inside any folder on your USB drive.
- Now, plug the USB drive into your Samsung TV’s USB port.
- Grab the remote and navigate to Settings, followed by All Settings.
- Select Support and then Software Update.
- Choose the Update Now option and select the Yes option.
- The TV will confirm the software file and then proceed to install the firmware update.
- Your TV should reboot to complete the firmware upgrade.
Once the TV reboot, test whether the network access is available by launching any app or streaming service and see if it works fine.
Reset the Samsung Smart Hub
The Smart Hub on your Samsung smart TV is the place where most of the functions of your TV are housed. If there is an issue with the Smart Hub unable to access the internet, you might have to perform a reset of the Smart Hub. Follow these steps.
- Select the Settings icon and choose All Settings.
- Navigate and select Support, followed by Device Care.
- Pick the Self Diagnosis option and finally select the Reset Smart Hub icon. If this option is not available, follow the self diagnosis.
- Enter the PIN that will be prompted by the TV. The default PIN is 0000.
- The Smart Hub will now be reset.
The steps listed here are for Samsung Smart TVs launched between 2000 and 2024. If you have an older or a newer Samsung smart TV, the steps will be slightly different, but the process to reset/diagnose the Smart Hub is the same.
Factory Reset your Samsung TV
If nothing works for you, you can perform a factory reset. Do note that performing a factory reset will erase everything that has been saved or installed on your Samsung TV. We have a detailed guide that shows you how you can perform a reset of your Samsung smart TV. Different model years of Samsung smart TVs have different steps to perform a reset, so choose the reset option that applies to your particular model year of TV.
Contact Support
The last option for everyone is to contact your Internet provider. They will guide you with the important steps as it may be different for each provider.
Closing Thoughts
This concludes the various troubleshooting fixes that you can follow to solve the Error Code 202 on your Samsung smart TV. Now, if your Samsung smart TV is still within its warranty period, you can contact Samsung after you can confirmed from the internet provider. Ask if they can find a fix for this issue or if they are able to replace your TV with the same model or a different model. If you have any other troubleshooting methods that have worked for you, feel free to list them in the comments section below.
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