How to Fix Sorry, Something Went Wrong Error on Meta Quest 2

The Oculus Quest 2 is a great VR headset that is used by a lot of people to play games and watch movies. The headset is a perfect choice for a lot of people simply because it’s a standalone unit. However, there are a few things that seem to be annoying a bunch of Quest 2 owners. A lot of the time, these owners have seen a particular error message on the screen. Now, when there’s an error message n screen, a lot of people look around and search for solutions to fix such an issue.

In today’s guide we will be taking a look at how you can fix the issue when your Meta Quest 2 headset displays the message “Sorry, something went wrong. Please Try Again Later”. If you are a user having this issue, this is the one-stop guide for all the solutions you can follow to solve the issue.

There are many reasons why the Quest 2 headset might be displaying such an error message on the screen. One of the main reasons why the message shows up is because either the device is not connected to the network or it could be possible that the network is quite weak and that the headset has issues connecting to the network.

Another reason why the error message might have popped up is also possible because of a few glitches or bugs. Sometimes, it could also be due to bad or corrupted internet and cache files that are stored on the device. No matter what the reason is there are a handful of solutions that you can follow to fix this issue.

Let’s get started.

Restart The Meta Quest 2

One of the best solutions out there for any and every device is to perform a restart. Yes, performing a device restart helps to clear out any temporary bugs or glitches that might have been causing such issues. Here are the steps you need to follow to restart the Quest 2 headset.

  • First, ensure that the Meta Quest 2 headset is powered on.
  • Now, press and hold the power button present on the right side of the headset.
  • The Power Off screen should now appear.
  • All you need to do is select the Restart option.
  • Your Meta Quest 2 will now restart.

In case you’re not able to restart your Meta Quest 2 for some sort of reason, you can always choose to forcefully restart the device right away. Follow these steps

  • Press and hold the power button on your headset for about 10 seconds.
  • The headset will switch itself off.
  • You will have to wait for 20 to 30 seconds.
  • Finally, press and hold the power button on your headset until the Quest 2 turns itself on.

Check Your Internet Connection

Since the Quest 2 requires an internet connection to display a lot of things on your Quest 2, the message might appear when you have a weak or spotty connection. In this case, it’s best to disconnect from the WiFi network and then reconnect to the network. Alternatively, you can also choose to restart your router and check if there’s anything wrong with your internet service provider.

Here is how you can change to disconnect from your WiFi network on Quest 2.

  1. Press the Oculus button present on your right controller.
  2. The universal menu should now show up on your screen.
  3. You need to however over the clock that is present on the left side of the menu.
  4. The Quick Settings menu should now appear.
  5. Select the Quick Settings menu and select WiFi.
  6. You can choose to disconnect from the wifi network or choose to connect to another wifi network from here.
  7. Select the network, enter the password, and click on Connect.

Uninstall The App

Sometimes, the error message can show up when you might be launching a particular app or game. In this case, you might want to remove the app from your Quest 2 and then reinstall the app. This method can help solve some issues and delete any cache or temporary files that might be causing problems thus resulting in the error message being displayed on the screen.

Here are the steps to uninstall an App or Game.

  • Gran the right controller of your headset and press the Oculus button on it.
  • The Universal menu should now show up on your screen.
  • Select the grid icon to display all the apps installed on your Quest 2.
  • However over the app and select the three vertical dots option.
  • Now, select Uninstall and then confirm it to remove the app from your Quest 2 headset.
  • The game or app will now be uninstalled from your Quest 2.

You can install the app again by heading into the app store on your Quest 2 headset. Simply search the app, select it, and choose the install option.

Check For Software Updates

One other reason why the error message might be getting displayed is probably that there could be new software updates available or the Quest 2. Keeping your devices up to date is important as these updates generally help improve the performance of the device as well as remove any bugs or issues that might have earlier been present.

Follow these steps to check for updates on your Quest 2 headset.

  • Press the Oculus button present on the right-hand controller.
  • The Universal menu should now pop up on the screen.
  • Select the Quick Settings option by hovering over the clock.
  • With the Quick Settings menu open, select the Settings icon present at the top right corner.
  • Finally, select the system option and choose Software Updates.
  • Your Quest 2 will now check if there are updates available. If any updates are available, it will begin to download them and then restart your device to install said updates.

Install The Oculus App on Another Device

This might not sound like the ideal solution for a lot of people, but, if you do have an additional mobile phone with you, it would be best o download and install the Oculus app on it. Also, make sure to connect your Meta Quest 2 headset to the mobile app. This method has worked for a few users, so do give this method a try in case other methods do not work out for you. You can download the Oculus app for Android as well as iPhone.

Factory Reset the Quest 2

The last and final solution to solve this error message is to perform a factory reset. However, when it comes to performing a factory reset, you will have to understand that all the data and games will be uninstalled from the device. So, if you have any custom settings or anything else that you might forget, it is best to note down and create lists so that it’s easier to set up the device after resetting the Quest 2. Here are the steps to reset Quest 2.

Factory Reset Using The Oculus App On Phone

  • Launch the Meta Quest app on your Android or iPhone.
  • With the app open, tap on the Devices option. This option is present at the bottom of the app.
  • Now, tap on the headset that is connected to your phone.
  • Choose the Advanced Settings option.
  • Finally, select Factory Reset and tap on Reset to confirm the Factory Reset.

Factory Reset Using The Quest 2 Headset

  • Switch off your Quest 2 headset.
  • Now, hold the power and volume down buttons on the headset.
  • Keep both buttons pressed until you see the boot screen appear on the headset.
  • Now, use the volume buttons on the headset to navigate through the boot menu.
  • Highlight the Factory Reset option. and press the power button to select the option.
  • Use the volume buttons again to select the Yes option. Now, press the power button to confirm the Factory Reset.
  • Your Quest 2 has now been reset.


This concludes the guide on how you can solve the issue with your Quest 2 when the Sorry, Something Went Wrong message appears on your Quest 2. Now the problem that remains is that there is no official solution or fix for this problem. You will have to perform any one or all of these steps to fix this issue.

If you have questions or queries, feel free to leave them in the comments section below.

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Joshua D'souza

Enjoy games, 90's hip-hop, and tech. Loves exploring the infinite world of laptops and food. Every ready to provide assistance in anything that rocks his boat. Will gladly enjoy capturing memories through various lenses. Worked previously at PiunikaWeb as an author and researcher.

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