Samsung makes excellent TV panels, and infrequent glitches are not an issue. But many users have a weird problem where the TV volume is stuck. They cannot adjust it and must turn off the TV and try again.
The problem usually occurs due to a faulty remote button or a misconfigured software setting. However, it can occur due to a severe problem with the speaker’s hardware.
In this post, we’ll list all the reasons for the “Samsung TV volume stuck at 0 or 100” problem. You’ll learn multiple methods to troubleshoot the audio and get it working again.
Reasons For the Samsung TV Volume Not Working Problem
Here are a few reasons why you cannot adjust the TV volume:
- Broken/faulty remote volume buttons
- Improper audio settings
- Software glitch after a recent update
- Hardware defects in the audio output device.
6 Methods to Fix No Sound or Volume Stuck Issue on Samsung TV
Try the following methods sequentially to restore the Samsung TV audio to its normal working state.
1. Check the Remote and Audio Connections
Firstly, inspect the TV remote for any damage. Check if the volume buttons work correctly and do not get stuck after you press them once. Replace the remote batteries and check if you can adjust the sound now.
If you use an external speaker or soundbar with your Samsung TV, ensure the HDMI/Optical cable is plugged in correctly. If it supports Bluetooth, switch to that mode and play a media file. Try adjusting the volume levels to confirm if it works.
If your remote isn’t working, you can use the SmartThings app to control your Samsung TV with your smartphone.
2. Do a Sound Test
Samsung TV’s built-in sound test feature can identify problems with the audio output and troubleshoot them. Here’s how to run a sound test:
Step 1: Press the Home button on the remote.
Step 2: Navigate to Menu > Settings > Support > Device Care > Self Diagnosis.
Step 3: Select the Sound Test option.
Your TV will play a small audio clip to check if there are internal problems with the speakers.
3. Disable Autorun Smart Hub
This method worked for many frustrated users who tried all the basic troubleshooting. The feature conflicted with the audio levels of the Samsung TV, and disabling it restored the volume control.
Repeat the following steps:
Step 1: Press the Home button on your remote.
Step 2: Navigate to Menu > Settings > All Settings > General & Privacy > Start Screen option.
Step 3: Go to the Start with Smart Hub Home option and turn it off.
Step 4: Exit settings and restest the volume buttons.
4. Install Pending OS Updates
If you use a very outdated version of Tizen OS, update it to the latest version. An outdated version can pose a problem with several TV apps and create unusual problems, such as the Samsung TV volume being stuck at 100.
Repeat the following steps to update your Samsung TV:
Step 1: Press the Home button on your remote.
Step 2: Navigate to Menu > Settings > All Settings > Support > Software Update option.
Step 3: Select the Update Now option. Wait for the update to install and restart your TV.
5. Reset Sound Settings
Resetting the sound settings on your Samsung TV will load the default factory configuration. It will revert all the audio settings you changed to their original state. Here’s how to do it:
Step 1: Press the Home button on your remote.
Step 2: Navigate to Menu > Settings > Sound > Support > Expert Settings option.
Step 3: Select the Reset Sound option. Then select the Reset option again to confirm your action.
Launch a streaming app and check if you can adjust the volume now.
6. Reset the TV
The last software-based trick is to factory reset the TV. It will load the default configuration profile and undo any incorrect settings causing the audio problem.
Repeat the following steps:
Step 1: Press the Home button on your remote.
Step 2: Navigate to Menu > Settings > General & Privacy > Reset section.
Step 3: It’ll ask you for a PIN. Enter 0000 if you haven’t created a PIN before, and select Reset.
Resetting will take a while to complete. After that, you must complete the setup process, sign in to your account, and connect the network and other devices.
If the sound control still doesn’t work, contact Samsung support to get the TV checked by a technician.
Wrapping Up
Samsung TV sound stuck at 0 or 100 is a weird problem. You cannot have a smooth watching experience with either of these levels. Try the steps mentioned earlier and share which method worked for you in the comments.
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