10 Fixes to Try When Samsung TV Not Responding to Remote

One of the most important components of a TV is the remote which makes everyone’s life easier. It lets users control TV from distance without the need to touch their TV. Talking about Samsung Remotes, they are available in Smart and Non-Smart categories. If you found that your Samsung TV remote is not working, there could be several reasons for the issue.

While remotes are great, they also come with a few issues. Starting off, they are delicate little devices, meaning that they are prone to damage, which eventually results in a non-functioning remote. If your Samsung TV is not responding to the remote, here are 10 fixes you can follow to solve the issue.


If your Samsung TV is not responding to the Remote, this could be because of various reasons. To fix it, first reset your TV Remote by removing its batteries and pressing the Power button for 10 seconds. Next you can try restarting your TV by removing it from Power source.

How to Fix Samsung TV Not Responding to Remote?

As mentioned earlier, there could be several reasons why your Samsung TV might not be responding to your TV remote. Reasons such as dead or weak batteries, damaged remotes, dirty sensors, issues with TV software, broken buttons, etc. can cause the issue.

No matter what the issue might be, we have a few troubleshooting methods that you can follow to fix your Samsung TV Remote.

1. Reset Your TV Remote

The first and most effective solution if your Samsung TV not responding to Remote is to reset the Remote. To do this, remove the batteries, then press and hold the Power button for 8 to 10 seconds. Reinsert the batteries and you will be able to control your Samsung TV with Remote.

2. Change Remote Batteries

Since every remote out there works on batteries, there could be a possibility that your remote’s batteries ran out of juice. In this case, you should get yourself a set of new batteries and insert them into the remote. To change batteries, first make sure you have two new compatible batteries, then remove the back cover and old batteries. Now insert new batteries by reading their signs. Once done, put the back cover On.

Check Your Remote Batteries

Once you have changed the batteries, use the remote to control your TV. If the TV responds, you are good to go. If not, try the next step.

3. Force Restart Samsung TV

Now, there could be a few bugs that might be temporarily causing your TV to not respond to your TV remote. In this case, what you can do is restart your Samsung TV. All you need to do is switch the TV off using Power button on TV, unplug it from the power source, wait for 30 seconds or a minute, and then connect the TV back again.

Force Restart Samsung TV

Once the TV has powered up, use the remote to see if it responds right away. If not, check out the next troubleshooting method.

4. Clean Your TV Remote

Even after installing fresh batteries on your remotes, if you still see them not responding, you might want to clean the remote. More specifically, the top part of the remote is where the sensor is.

Any type of dust, dirt, or grime on the sensor can prevent the TV from detecting the infrared signals coming from your TV remote itself.

Clean The Remote

So to clean the sensor, get yourself a soft, dry, and clean cloth. Gently clean the top part of the remote until you don’t see any dirt or grime on the remote. Once cleaned, use the remote to see if the TV responds to the remote. If, it does, well and good. If not, you might want to try out the next step.

5. Re-Pair Your Remote

If you are someone using one of the smart TV remotes from Samsung, you might want to pair the remote again. Sometimes, a few bugs can cause the TV to forget the device and hence lose pairing with the remote altogether.

Pair The Remote Again

Pairing the remote is simple and easy. All you need to do on the remote is press the Return and Play/Pause buttons on your Samsung Smart Remote together for three seconds. The pairing window will pop up on your Samsung TV. Follow the on-screen instructions to complete pairing.

6. Check for Interference and Obstruction

If you have Samsung’s infrared remote, another thing you need to do is check for any obstructions between your Samsung TV and the remote control. And if there are any obstructions between them, infrared signals may be blocked. So remove any obstacles between the Remote and Receiver/TV.

Check for Interference and Obstruction

Moreover, if you have any electronic devices, move them further away from your Samsung TV, as they might be interfering with the signal from the remote.

7. Bring the Remote Closer to the TV

If you are using the remote a long distance from the Samsung TV, it may lose the connection and be unable to communicate with the TV. In such cases, move the remote control toward the TV and see if this fixes the issue or not.

Bring the Remote Closer to the TV

When using the remote control, stay within 15 feet of the Samsung TV to get the best signal. If you’re still experiencing problems after getting closer, move on to the next fix.

8. Check For Software Updates

Granted, the TV remote doesn’t seem to be functioning properly. However, you can solve this by checking for updates on the Samsung TV. You can connect a USB mouse to one of the USB ports on your Samsung TV and navigate through the Settings app to look for updates on your Samsung TV.

Check For Software Updates

Here is our guide that shows you how to check for updates on different Samsung TVs.

9. Check For Physical Damages

Since remotes are delicate, they can get damaged easily. However, you can check if your remote has such damage.

First, see if there is any noise coming out of the remote when you shake it. If there is some noise, it could be possible that some component in the remote has broken loose inside the remote.

Next, you need to check the buttons. If any or a good number of the buttons are either pressed in or simply don’t press at all, it could be that your remote is dirty or the buttons have gone bad.

10. Reset Your Samsung TV

If all the above methods don’t resolve the issue, you might want to consider resetting your TV. Now, this isn’t an ideal solution, but if the method does work, you can have your Samsung TV respond to your TV remote right away. I know you will be thinking how to control the TV if the Remote is not working, you can make use of Mouse and Keyboard. Follow this guide that shows you how to perform a factory reset on your Samsung TV.

Reset Your Samsung TV

Contact Samsung Support

If none of the methods listed in the article do not help you fix the issue, you need to contact the Samsung support team for assistance, as they can provide you with the best technical support and arrange a replacement if the remote is in warranty.

Wrapping Up

So, these are the ways you can use to solve the issue of your Samsung TV not responding to remote. If even performing a factory remote does not solve the issue, you can choose to either get yourself a replacement remote or simply get yourself a universal remote controller that you can pair with your TV.

In addition to that, you can always use the SmartThings app to control the Samsung TV without the physical remote control.

We hope this guide has helped you find a solution to the above-mentioned problem. If you have queries, feel free to leave them in the comments section below.

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Joshua D'souza

Enjoy games, 90's hip-hop, and tech. Loves exploring the infinite world of laptops and food. Every ready to provide assistance in anything that rocks his boat. Will gladly enjoy capturing memories through various lenses. Worked previously at PiunikaWeb as an author and researcher.

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