Similar to other TV brands, Hisense Smart TVs come with a remote control, using which users can access and control various functions. While the remote control works seamlessly, there are some instances when the remote may stop working or some of its buttons may fail to work properly.
Thankfully, you can get the Hisense remote working again using some simple fixes, unless it is a hardware issue. In this article, you will learn the causes of the problems and how you can fix the Hisense remote not working problem.
Possible Reasons Behind Hisense Remote Not Working
There can be several reasons your Hisense TV is not responding to the remote. Some of the reasons for the issue are as follows:
- Low or dead batteries.
- Electromagnetic interference nullifies the remote’s signal.
- Accessibility features or apps might cause the issue.
- Due to other devices’ interference.
- Outdated Hisense TV’s firmware.
- Corrupted firmware of the Hisense TV.
Now that you know the reason for the issue, let’s look at the simple but effective ways to fix it. Read on to check them out.
Check the Remote Batteries
First of all, you need to check the batteries of the Hisense remote, as in many instances, when a remote control stops working, it might be due to weak or dead batteries. Here’s what you need to do:
Step 1: Remove the battery panel of the remote and remove the batteries.
Step 2: On the remote control, press and hold the power button for a few seconds. It will discharge the electricity stored in the remote’s capacitor.
Step 3: Once done, insert new batteries in the remote and check if the remote is working properly or not. If not, move on to the next fix.
Check for Interference
The Hisense remote communicates with the TV through an IR blaster; to communicate with the TV, the IR sensor must have a clear line of sight. If something is blocking the path, the remote control will be unable to communicate with the Hisense TV unless you connect the remote via Bluetooth.
Hence, check if the sensor is blocked by any obstacles. If yes, remove them, and your issue should be fixed.
Press all the remote buttons one by one
It might sound weird to you, but pressing all the remote buttons one by one can get the remote to work again with the TV. There are many instances when a button on the remote control is stuck, and if one or more of the buttons are stuck, you will not be able to use other buttons to control the TV. It’s similar to what happens when you press multiple keys on a keyboard; it stops working.
Step 1: Press all the buttons one by one. You can pop the buttons back out if any are stuck on the remote control.
Step 2: Once you do, the issue should be fixed.
Power-cycle Hisense TV
A software issue on Hisense TV might be the reason why the remote is not able to connect to the TV. If that’s the case, power-cycling your TV can fix the issue. For the unaware, in addition to turning off and on your TV, you need to drain any leftover electrical charge on the circuit throughout the operation. Here’s how you can do it:
Step 1: Unplug the TV from the power outlet.
Step 2: Hold down the power button present on your TV for around 30 seconds.
Step 3: After around 60-70 seconds, plug your TV back into the power outlet and turn on the TV.
Reset Hisense Remote
Another thing you can try is to reset your Hisense TV remote, as it helps many users resolve the problem. Here’s how you can do it:
Step 1: From the remote control, remove the batteries.
Step 2: Long-press any button for a few seconds.
Step 3: While pressing the button, reinsert the batteries into the remote control.
Step 4: Release the button after inserting the batteries on the remote.
Switch the Transmission Mode
The new Hisense TV remote controls come with two modes for transmitting the signal to the Hisense TV: IR and Bluetooth. If the remote is not connected via Bluetooth or if your Hisense TV doesn’t support it, you need to switch the transmission mode to IR. Here’s how you can do it:
Step 1: Hold down the menu button for around 5-10 seconds.
Step 2: Once you do, the remote will switch the transmission mode to IR (infrared).
Verify whether the remote is working or not by using it. If it does not, move on to the next fix.
Turn Off RemoteNow Accessibility
As mentioned earlier, the RemoteNow accessibility feature or app might be the reason why the remote is not working. As the remote control is not working with your TV, you may use the physical buttons on the TV, the Hisense TV app, or ways that allow you to use the Hisense TV without a remote to disable it. Here’s how you can do it:
Step 1: Head over to the TV’s Settings and go to Accessibility.
Step 2: Next, turn off the RemoteNow, and your issue should be fixed.
If it does not help you fix the problem, move on to the next troubleshooting fix.
Configure the Remote
Hisense TV remotes might not work properly if your TV and remote control are not configured correctly. You can easily configure the TV and remote using the Hisense TV Setup assistant by following the simple steps:
Step 1: Navigate to the settings and open Setup Assistant. On some TVs, you will see the Setup Guide.
Step 2: Next, follow the on-screen instructions to complete the setup.
Update the Hisense TV Firmware
As we have stated earlier, outdated firmware might be the reason why your Hisense TV remote is not working, as the firmware may have become incompatible with the remote. Follow the below steps to update it:
Step 1: Go to Settings > Support.
Step 2: Tap on System Update, then select Check Firmware Upgrade.
Step 3: Update it, and then check if the remote is working fine or not.
Reset the Hisense TV
You can also try resetting your TV to the default settings, as it may help you solve the issue if the firmware is corrupt. Before doing so, note that resetting the TV will remove all the user data from the Hisense TV. You can follow our dedicated guide on how to reset Hisense TV.
Buy a New Remote
If the above methods do not help fix the Hisense remote not working problem, you may need to buy a new Hisense remote. You can buy a new Roku remote from an online store like Walmart, Amazon, or Hisense website.
Contact the Support Team
You can also contact Hisense customer support for assistance, as they can help you with the problem provide troubleshooting steps or methods to fix the issue, and tell you why the remote is not working properly.
So, this is how you can fix the Hisense remote not working problem. I hope the article helps you resolve the issue; if so, share it with your friends and family. Please share any additional inquiries related to the article in the comments section. Also, share this information with your friends and family.
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